PERFORMANCE IMPROVEMENT SOLUTIONS     



Quality Quotes

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Quality is planned in, not inspected in

"Efficiency is doing things right; effectiveness is doing the right things." - Peter Drucker


Team building is not about equality at all – it has nothing to do with consensus. Rather team building is about alignment of vision with expectations, ensuring team members clearly understand their roles, and making sure they have the right resources to perform said duties with exacting precision. Consensus thinking is devastating to all things productive.... Just as consensus is team building’s silent killer, it is also often the assassin of culture...... Smart leaders may choose from time-to-time to give away authority, but they never give away responsibility – ultimately they own the decision regardless of who makes it and/or how it’s made. Full Article

"If you think education is expensive, try ignorance." - Derek Bok

"Never regret. If it's good, it's wonderful. If it's bad, it's experience." - Eleanor Hibbert

"Management by objective works - if you know the objectives. Ninety percent of the time you don't." - Peter Drucker

"Formula for success: under promise and over deliver." - Tom Peters

“If you can’t describe what you are doing as a process then you don’t know what you’re doing.” – W. Edward Deming

“It is not necessary to change. Survival is not mandatory.” -- W. Edwards Deming

Joseph M. Juran introduced the notion of managing for quality (since 1980), as opposed to the checking and inspection concepts used by Shewhart and Deming (1930-1960). He is credited with adding the human dimension to quality and in particular he pushed for the education and training of managers. He believed that resistance to change was the root cause of many quality issues.

He was born in Romania (1904), emigrated tu USA in 1912, and died in New York (2008), last 103 years
“One accurate measurement is worth a thousand expert opinions”Rear Admiral Grace Murray Hopper (December 9, 1906 – January 1, 1992)

In the 1980’s Juran recognized that the common approach to total quality management - quality awareness campaigns and slogans - was not effective as they did not have substance, and there is no short cut to quality. He believes quality must start at the top, irritating senior managers who believe training is for junior workers.

“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”

William A. Foster


" We are what we repeatedly do. Excellence, therefore, is not an act, but a habit."

Aristotle 384BC-322BC


"You are never better off after the fire department leaves than you would have been if they weren't needed in the first place."

- Deming


"…every successful quality revolution has included the participation of upper management. We know of no exceptions."

Joseph Juran

"There is nothing so useless as doing efficiently that which should not be done at all." Peter F. Drucker


It is always safe to assume, not that the old way is wrong, but that there may be a better way."

- Henry F. Harrower


"If you're doing something the same way you have been doing it for ten years, the chances are you are doing it wrong."

- Charles F. Kettering


"You seldom improve quality by cutting costs, but you can often cut costs by improving quality."

Karl Albrecht


If you always do what you always did, you'll always get what you always got.

High-tech proverb


"The best thing about the future is that it comes only one day at a time."

- Abraham Lincoln


"Not everything that counts can be counted and not everything the can be counted counts."

— Sign hanging in Albert Einstein's office at Princeton


Science without philosophy, facts without perspective and valuation, cannot save us from havoc and despair. 
Science gives us knowledge, but only philosophy can give us wisdom.

Will Durant


by Abraham Maslow:

- A stupid man behaves stupidly, not because he wants to, or tries to, or is motivated to, but simply because he is what he is.


- " when the only tool you have is a hammer, everything starts looking like a nail"


- I have discovered the missing link between the anthropoid apes and civilized men. It's us!


- The good society is one in which virtue pays.


- The lover perceives in the beloved what no one else can.


“If you can’t describe what you are doing as a process then you don’t know what you’re doing.” – W. Edward Deming


Joseph M. Juran introduced the notion of managing for quality (since 1980), as opposed to the checking and inspection concepts used by Shewhart and Deming (1930-1960). He is credited with adding the human dimension to quality and in particular he pushed for the education and training of managers. He believed that resistance to change was the root cause of many quality issues.


He was born in Romania (1904), emigrated tu USA in 1912, and died in New York (2008), last 103 years


In the 1980’s Juran recognized that the common approach to total quality management - quality awareness campaigns and slogans - was not effective as they did not have substance, and there is no short cut to quality. He believes quality must start at the top, irritating senior managers who believe training is for junior workers.


"…every successful quality revolution has included the participation of upper management. We know of no exceptions."

— Joseph Juran


"There is nothing so useless as doing efficiently that which should not be done at all."

— Peter F. Drucker


It is always safe to assume, not that the old way is wrong, but that there may be a better way."

- Henry F. Harrower


"The best thing about the future is that it comes only one day at a time."

- Abraham Lincoln


"If you're doing something the same way you have been doing it for ten years, the chances are you are doing it wrong."

- Charles F. Kettering


"You seldom improve quality by cutting costs, but you can often cut costs by improving quality."

— Karl Albrecht



If you always do what you always did, you'll always get what you always got.

— High-tech proverb


"Not everything that counts can be counted and not everything the can be counted counts."

— Sign hanging in Albert Einstein's office at Princeton


Science without philosophy, facts without perspective and valuation, cannot save us from havoc and despair. Science gives us knowledge, but only philosophy can give us wisdom.

-- Will Durant

Achievement vs accomplishment

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Inspirational Quotes

"Nothing in the world can take the place of Persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education will not; the world is full of educated derelicts. Persistence and determination alone are omnipotent. The slogan “Press On” has solved and always will solve the problems of the human race"

- Calvin Coolidge

What Is Persistence?

Persistence is the ability to maintain action regardless of your feelings. You press on, even when you feel like quitting.
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Independent thinking alone is not suited to interdependent reality. Independent people who do not have the maturity to think and act interdependently may be good individual producers, but they won't be good leaders or team players. They're not coming from the paradigm of interdependence necessary to succeed in marriage, family, or organizational reality.
La adversidad es la piedra donde afilo mi espada. (Spanish)

"If you want a place in the sun, you have to put up with a few blisters." - Abigail Van Buren
Versión en Español: Si Te gusta el olor de las Rosas tendras que soportar el dolor de sus espinas

"What you do speaks so loud that I cannot hear what you say." - Ralph Waldo Emerson
Versión en Español: Lo que tu eres grita tan alto en mis oidos que no me deja escuchar lo que me dices (just a perception of who we really are)







"Do not do to others what angers you if done to you by others." - Socrates
Versión en Español: No le hagas a otro lo que no te gusta que te hagan a tí



1. "The best thing about the future is that it comes only one day at a time."
Abraham Lincoln
(1809-1865)

2. "Life is a series of experiences, each of which makes us bigger, even though it is hard to realize this. For the world was built to develop character, and we must learn that the setbacks and griefs which we endure help us in our marching onward."
Henry Ford
(1863-1947)

3. "Kind words can be short and easy to speak, but their echoes are truly endless."
Mother Teresa
(1910-1997)

4. "Success is not final, failure is not fatal: It is the courage to continue that counts."
Winston Churchill
(1874-1965)

5. "A good head and a good heart are always a formidable combination."
Nelson Mandela
(1918 - )

6. "Leaders aren't born, they are made. They are made by hard effort, which is the price which all of us must pay to achieve any goal which is worthwhile."
Vince Lombardi
(1913-1970)

7. "Worry is the interest paid by those who borrow trouble."
George Washington
(1732-1799)

8. "We gain strength, and courage, and confidence by each experience in which we really stop to look fear in the face...we must do that which we think we cannot."
Eleanor Roosevelt
(1884-1962)

9. "A man is but the product of his thoughts. What he thinks, he becomes."
Mahatma Gandhi
(1869-1948)

10. "The ideals which have lighted my way, and time after time have given me new courage to face life cheerfully, have been kindness, beauty, and truth."
Albert Einstein
(1879-1955)

11. "Happiness lies in the joy of achievement and the thrill of creative effort."
Franklin Roosevelt
(1882-1945)

12. "Constant kindness can accomplish much. As the sun makes ice melt, kindness causes misunderstanding, mistrust and hostility to evaporate."
Albert Schweitzer
(1875-1965)

13. "I believe the unarmed truth and unconditional love will have the final word in reality."
Martin Luther King, Jr.
(1929-1968)

14. "Character cannot be developed in ease and quiet. Only through experiences of trial and suffering can the soul be strengthened, vision cleared, ambition inspired and success achieved."
Helen Keller
(1880-1968)

Joseph Epstein once said,

"We do not choose to be born.
We do not choose our parents, or the country of our birth.
We do not, most of us, choose to die;
nor do we choose the time and conditions of our death.
But within this realm of choicelessness, we do choose how we live."

La adversidad es la piedra donde afilo mi espada. (Spanish)

There is nothing new in the world except the history you do not know.

Harry Truman.

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"We do not inherit the earth from our ancestors, we borrow it from our children."

– Native American Proverb

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The people who succeed the most are the people who have failed the most, because they are people who have tried the most. ANONYMOUS

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"I never wanted to be the next Bruce Lee. I just wanted to be the first Jackie Chan." - Jackie Chan




"Happiness is inward and not outward; and so it does not depend on what we have, but on what we are." - Henry Van Dyke


"Life is too short to be little." - Benjamin Disraeli

"Coming together is a beginning. Keeping together is progress. Working together is success." - Henry Ford


"Getting something done is an accomplishment; getting something done right is an achievement."

- Anonymous

"The most complicated achievements of thought are possible without the assistance of consciousness." - Sigmund Freud


"Try not to be a man of success, but a man of value." - Albert Einstein

We must avoid the five humans cancers if we want to be gratified by the life:

Critizising, comparing, competing, contending, complaining

Stephen R. Covey

"Choose a job you love, and you will never have to work a day in your life." - Confucius

"Learn how to be happy with what you have while you pursue all that you want." - Jim Rohn

"If you want a place in the sun, you have to put up with a few blisters." - Abigail Van Buren

Spanish Version: Si Te gusta el olor de las Rosas tendras que soportar el dolor de sus espinas

"Some people grumble because roses have thorns; I am thankful that the thorns have roses." - Alphonse Karr

"Life is a tragedy when seen in close-up, but a comedy in long-shot." - Charlie Chaplin

"To think is easy. To act is hard. But the hardest thing in the world is to act in accordance with your thinking." - Johann von Goethe

They ignore you, then they laugh at you, then they fight you, then you win (Gandhi)

"An appeaser is one who feeds a crocodile, hoping it will eat him last." - Winston Churchill

"The man who does not read good books has no advantage over the man who can't read them." - Mark Twain

"What you do speaks so loud that I cannot hear what you say." - Ralph Waldo Emerson

Spanish Version: Lo que tu eres grita tan alto en mis oidos que no me deja escuchar lo que me dices (just a perception of who we really are)

"I have just three things to teach simplicity, patience, compassion. These three are your greatest treasures." - Lao-tzu

"There are no facts, only interpretations." - Friedrich Nietzsche

"If you'll not settle for anything less than your best, you will be amazed at what you can accomplish in your lives." - Vince Lombardi

"Do not do to others what angers you if done to you by others." - Socrates

Spanish Version: No le hagas a otro lo que no te gusta que te hagan a tí

"A person often meets his destiny on the road he took to avoid it." - Jean de La Fontaine

"My interest is in the future because I am going to spend the rest of my life there." - Charles Kettering

"Nature does not hurry, yet everything is accomplished." - Lao Tzu

"Better three hours too soon than a minute too late." - William Shakespeare

"To know what you know and to know what you don't know, that is real wisdom." - Confucius

"Be who you are and say what you feel, because those who mind don't matter and those who matter don't mind" - Dr. Seuss

"Nothing is more damaging to you than to do something that you believe is wrong." - Abraham

"What it lies in our power to do, it lies in our power not to do." - Aristotle

"Stop worrying about the potholes in the road and enjoy the journey." - Babs Hoffman

"In order to make anything a reality, you have to dream about it first." - Adora Svitak

"Whenever you see a successful business, someone once made a courageous decision." - Peter Drucker

"If you're not part of the solution, you're part of the problem." - African Proverb

"I dream of painting and then I paint my dream." - Vincent Van Gogh

"The past cannot be changed. The future is yet in your power." - Mary Pickford

"To climb steep hills requires slow pace at first." - William Shakespeare

"If you would thoroughly know anything, teach it to others." - Tryon Edwards

"I always like to look on the optimistic side of life, but I am realistic enough to know that life is a complex matter." - Walt Disney

"Be bold, and mighty forces will come to your aid." - Basil King

"If we do not plant knowledge when young, it will give us no shade when we are old." - Lord Chesterfield

"Nothing is so fatiguing as the eternal hanging on of an uncompleted task." - William James

"Sometimes you have to move backward to get a step forward." - Amar Gopal Bose

"It is hard to fail, but it is worse never have tried to succeed." - Theodore Roosevelt

"A stumbling block to the pessimist is a stepping stone to the optimist." - Eleanor Roosevelt

"Wisdom tends to grow in proportion to one's awareness of one's ignorance." - Anthony de Mello

"Gratitude is when memory is stored in the heart and not in the mind." - Lionel Hampton

"I can't go back to yesterday - because I was a different person then." - Lewis Carroll

"Don't put a limit on anything. The more you dream the farther you get." - Michael Phelps

"The main thing is to keep the main thing the main thing." - Stephen Covey

"Energy and persistence conquer all things." - Benjamin Franklin

"The whole point of being alive is to evolve into the complete person you were intended to be." - Oprah Winfrey

"All the so-called "secrets of success" will not work unless you do." - Author Unknown

"Nothing is worth more than this day." - Johann Wolfgang von Goethe

"All the advice you ever gave your partner, is for you to hear." - Byron Katie

"We must always change, renew and rejuvenate ourselves; otherwise we harden." - Johann Wolfgang von Goethe

"Successful people are not gifted; they just work hard, then succeed on purpose." - G.K. Nielson

"Losing is a learning experience. It teaches you humility. It teaches you to work harder. It's also a powerful motivator." - Yogi Berra

"Life is a tragedy when seen in close-up, but a comedy in long-shot." - Charlie Chaplin

"Many people take no care of their money till they come nearly to the end of it, and others do just the same with their time." - Goethe

"Remember that not getting what you want is sometimes a wonderful stroke of luck." - Dalai Lama

"If I have the belief that I can do it, I shall surely acquire the capacity to do it even if I may not have it at the beginning." - Gandhi

"Once you make a decision, the universe conspires to make it happen." - Ralph Waldo Emerson

"Success is a lousy teacher. It seduces smart people into thinking they can't lose." - Bill Gates

"I have no special talents. I am only passionately curious." - Albert Einstein.

"Necessity is the mother of taking chances." - Mark Twain

"A life spent making mistakes is not only more honourable, but more useful than a life spent doing nothing." - George Bernard Shaw

"Accept responsibility for your life. Know that it is you who will get you where you want to go, no one else." - Les Brown

"Common sense is not so common." - Voltaire

"Better to keep your mouth shut and appear stupid than to open it and remove all doubt." - Mark Twain

"It doesn't matter where you are coming from. All that matters is where you are going." - Brian Tracy

"There is no substitute for hard work." - Thomas Edison

"Positive thinking will let you do everything better than negative thinking will." - Zig Ziglar

"It is the mark of great people to treat trifles as trifles and important matters as important." - Doris Lessing

"The way you think, the way you behave, the way you eat, can influence your life by 30 to 50 years." - Deepak Chopra

"Nothing great was ever achieved without enthusiasm." - Ralph Waldo Emerson

"Perseverance is failing nineteen times and succeeding the twentieth." - Julie Andrews

"All great changes are preceded by chaos." - Deepak Chopra

"It isn't what you do, but how you do it." - John Wooden

"Look deep into nature, and you will understand everything better." - Albert Einstein

"I can accept failure, everyone fails at something. But I can't accept not trying." - Michael Jordan

"It is not easy to find happiness in ourselves, and it is not possible to find it elsewhere." - Agnes Repplier

"Things which matter most must never be at the mercy of things which matter least." - Goethe

"The greatest mistake you can make in life is to be continually fearing you will make one." - Elbert Hubbard

"Don't judge each day by the harvest you reap, but by the seeds you plant." - Robert Louis Stevenson

"You will never find time for anything. If you want the time, you must make it." - Charles Buxton

"The greatest mistake you can make in life is to be continually fearing you will make one." - Elbert Hubbard

"I've failed over and over and over again in my life and that is why I succeed." - Michael Jordan

"Great spirits have always encountered violent opposition from mediocre minds." - Albert Einstein

"Twenty years from now you will be more disappointed by the things you didn't do than by the things you did. - Mark Twain

"Knowledge speaks, but wisdom listens." - Jimi Hendrix

"The time to relax is when you don't have time for it." - Jim Goodwin

"If you don't like something, change it. If you can't change it, change your attitude. Don't complain." - Maya Angelou

"Self-praise is for losers. Be a winner. Stand for something. Always have class, and be humble." - John Madden

"He who would travel happily must travel light." - Antoine de Saint-Exupery

"You can never cross the ocean unless you have the courage to lose sight of the shore." - Christopher Columbus

"You are today where your thoughts have brought you; you will be tomorrow where your thoughts take you." - James Allen

"Yesterday is but today's memory, tomorrow is today's dream." - Kahlil Gibran

"Things do not happen. Things are made to happen." - John F Kennedy

"Life is like riding a bicycle. To keep your balance, you must keep moving." - Albert Einstein

"For every minute you are angry you lose sixty seconds of happiness." - Ralph Waldo Emerson

"An expert is a man who has made all the mistakes which can be made, in a narrow field." - Niels Bohr

"Believe that life is worth living and your belief will help create the fact." - William James

"Minds are like parachutes. They only function when they are open." - James Dewar

"The greatest weapon against stress is our ability to choose one thought over another." - William James

"There are no secrets to success. It is the result of preparation, hard work and learning from failure." - Colin L. Powell

"The tragedy of life is not that it ends so soon, but that we wait so long to begin it." - W.M. Lewis

"The most delightful surprise in life is to suddenly recognise your own worth." - Maxwell Maltz

"The mightiest works have been accomplished by men who have kept their ability to dream great dreams." - Walter Bowie

"You will not do incredible things without an incredible dream." - John Eliot

"It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change." - Charles Darwin

"The steeper the mountain the harder the climb the better the view from the finishing line." - Unknown

"All that we are is the result of what we have thought. The mind is everything. What we think we become." - Buddha

"The past cannot be changed. The future is yet in your power." - Mary Pickford

"Pick battles big enough to matter, small enough to win." - Jonathan Kozol

"Shoot for the moon; even if you miss you'll land among the stars." - Les Brown

"Our attitude towards others determines their attitude towards us." - Earl Nightingale

"Happiness is inward and not outward; and so it does not depend on what we have, but on what we are." - Henry Van Dyke

"All men who have achieved great things have been great dreamers." - Orison Swett Marden.

"I am neither an optimist nor pessimist, but a possibilist." - Max Lerner

"Make the most of the best and the least of the worst." - Robert Louis Stevenson

"It doesn't matter who you are, where you come from. The ability to triumph begins with you. Always." - Oprah Winfrey

"You never achieve success unless you like what you are doing." - Dale Carnegie


"Deal with the world the way it is, not the way you wish it was." - John Chambers